Terms of service

Terms and Conditions

All prices for Flight Experience Singapore are in Singapore Dollars (SGD), unless otherwise stated.
Gift vouchers are only valid at the Flight Experience store of issue.
Normal flight vouchers are only valid for 6 months and cannot be redeemed or booked after 6 months have passed from the original date of purchase.
No cancellation or change will be permitted within 24 hours of the booked time for the Flight Experience. In this situation, your Voucher will be cancelled without refund.
If you do not show up for a Flight Experience and you have not changed the booking at least 24 hours prior to the Flight Experience, your Voucher will be cancelled without refund.
Refund requests made within 7 days of purchase will incur a admin cost of 20% of the purchase price. Refunds are only available to the purchaser for valid vouchers.
After 7 days have elapsed from the purchase date, no refunds will be granted for ‘Change of Mind’.
Gift Vouchers do not show a price for the Flight Experience package for which they are valid and cannot be redeemed for cash.
For online purchases, promo codes must be entered at time of purchase. No cash equivalent or cash reimbursement in exchange for promotional offer is allowed.
Our recommended minimum age for the 737 Experience is 5. Children under the age of 10 must be supervised by a parent or guardian. There is no maximum age.
Our recommended minimum age for the Virtual Reality Experience is 13. There is no maximum age.
You will be refused entry to the Flight Experience Simulator if, in our reasonable opinion, you appear to be under the influence of alcohol or drugs (or physically incapable of using the Flight Experience Simulator). In this situation your Voucher will be cancelled without refund.
Please consult with your physician before using the Virtual Reality headset if you are pregnant, elderly, have pre-existing binocular vision abnormalities or psychiatric disorders, or suffer from a heart condition or other serious medical condition.
Seizures. Some people (about 1 in 4,000) may have severe dizziness, seizures, eye or muscle twitching or blackouts triggered by light flashes or patterns, and this may occur while they are watching TV, playing video games or experiencing virtual reality, even if they have never had a seizure or blackout before or have no history of seizures or epilepsy. Such seizures are more common in children and young people. Anyone who experiences any of these symptoms should discontinue use of our simulators immediately and see a doctor. If you previously have had a seizure, loss of awareness, or other symptom linked to an epileptic condition, you should consult a doctor beforehand.
Interference with Medical Devices. The VR headset and controller(s) may contain magnets or components that emit radio waves, which could affect the operation of nearby electronics, including cardiac pacemakers, hearing aids and defibrillators. If you have a pacemaker or other implanted medical device, do not use the headset and controller without first consulting your doctor or the manufacturer of your medical device. Maintain a safe distance between the headset and controller and your medical devices. Stop using the headset and/or controller(s) if you observe a persistent interference with your medical device.
Before you wear our Oculus Rift S VR headset with glasses, please check to make sure that the width and height of your frames are as follows – Width: 142 mm or less, Height: 50 mm or less. If your glasses don't fit in the headset or the lenses of your glasses touch the Rift S lens, we recommend taking off your glasses while using the headset. Alternatively, you may opt to wear contact lenses.
If the duration of your Flight Experience is reduced as a result of any of your actions, including but not limited to, your late arrival, your request for a toilet break, sickness or any physical restriction you experience in the Flight Experience Simulator, you will not be entitled to any compensation or a refund.
Booking timings are subject to change due to operational and/or technical reasons. Flight Experience will attempt to inform you of the change as soon as possible and keep any change required to a minimum in order to minimise disruption.
If the Flight Experience simulator encounters technical problems which reduce the quality or duration of your Flight Experience, you will receive appropriate compensation as agreed between us. This compensation may be a rescheduling of your Flight Experience, an offer of goods or a cash refund. All compensation will be in accordance with any applicable local law.
Where a video recording of a flight has been pre-purchased or requested on the day and for any technical reason Flight Experience is not able to provide the appropriate recording you will only be entitled to a refund to the value of the video recording. No additional compensation will be given.
In the event you have received a faulty USB drive and/or corrupted video recording file, you should notify us within 14 days of your date of flight for a 1-to-1 exchange. In the event that the recording file is also corrupted or unavailable at our end, you will only be entitled to a refund to the value of the video recording. No additional compensation will be given.
As a condition of your purchase of a Gift Voucher and your agreement to use the Flight Experience you agree to release and indemnify Flight Experience and all of its employees, agents and contractors from and against all actions, claims, demands, losses, damages, costs and expenses of whatever nature which any of them may suffer, incur or become liable to as a result of your use of the Flight Experience. (You appreciate that the Flight Experience will have effects which vary with each individual. It is your sole responsibility to determine whether you are physically capable of using the Flight Experience.)
The Flight Experience Simulator replicates the flight deck of an aircraft and requires a degree of physical mobility for entering and exiting that may not be suitable for some people. In addition, the visual systems are a combination of LCD displays and projected images running at a frequency of 60 Hz. Please check with us prior to your Flight Experience if you have any concerns about any physical restrictions that may affect your experience.
Flight Experience is not an approved Flight Training Organisation. Compliance with airline training standards and government regulation is the responsibility of the user.

Promotional Terms and Conditions:

'Learn To Fly x Flyer Promotion'

The promotional period for ' Learn To Fly' is on-going from 1 March to 31 March 2025.
10% discount applies to anyone carrying 2x valid Singapore Flyer Ticket [Adult] or a single Singapore Flyer Gift Shop receipt with a minimum spending of $50. Each valid ticket & receipt can only be redeemed once.
The promotion is valid for 30 Min 737 Experience & 60 Min 737 Experience only (referred to as ‘promo items’).
The promotion is valid for bookings for selected promo items on non-public holiday dates only.
All valid Singapore Flyer ticket & Singapore Flyer Gift Shop receipt must be shown to Flight Experience staff at the time of purchase/ booking (in-store) and when arriving at the store to enjoy the discount.
Bookings purchased using the promo code may not be cancelled or refunded, whether partially or in full.
Flight Experience reserves the right to amend or cancel this promotion at any given time. Flight vouchers purchased before the promotion was amended or cancelled will be honored.
Other Flight Experience Terms & Conditions apply.

'F1-2024'

Promotion dates: 5 Sep 2024 – 30 Sep 2024 (referred to as 'promo dates').
20% off is valid for standard 30, 45 & 60 Min 737 Experiences and Gift Vouchers, it will also valid for 30 & 45 Min VR Experience and Gift Vouchers only (referred to as ‘promo items’).
Bookings made using the promo code within the promo dates are to be flown by 30 Nov 2024.
Applies to in-store purchases, provided code is mentioned during the purchase of promo items within promo dates.
Promotion is not stackable with other offers.
Limited redemptions only.
Flight Experience reserves the right to amend this promotion at any given time. Flight vouchers already purchased before the promotion was amended will be honoured.
Other Flight Experience Terms & Conditions apply.

'LOCAL10'

The promotional period for 'LOCAL10' (referred to as ‘promo code’) is over.
10% local resident discount applies to Singaporeans, Permanent Residents (PRs) & Work Pass (Employment Pass, S Pass, etc.) holders carrying a valid, non-expired Singapore-issued Photo ID (with Passport No./NRIC/FIN), and when using the promo code during check-out or in-store.
The promotion is valid for standard 737 Experiences & Gift Vouchers only (referred to as ‘promo items’).
A valid Singapore-issued Photo ID must be shown to Flight Experience staff at the time of purchase (in-store) and when arriving at the store to redeem an experience.
Failure to display valid identification will result in the surcharge of 10% to top up the difference to the full, non-promotional price.
The local resident may not make use of this promotion to purchase a gift for a non-local resident. Flight Experience reserves the right to verify that at least one participant is a local resident, otherwise, the surcharge of 10% to top up the difference to the full, non-promotional price applies.
The additional participant fee for 60 & 90 Min 737 Experiences is not discountable – as such, additional participants (if any) may be non-locals.
Bookings purchased using the promo code may not be cancelled or refunded, whether partially or in full.
Flight Experience reserves the right to amend or cancel this promotion at any given time. Flight vouchers purchased before the promotion was amended or cancelled will be honoured.
Promo code must be keyed in for online purchases at the time of purchase. Requests to include promotional discount after the purchase is made will not be entertained.
Other Flight Experience Terms & Conditions apply.

'NDP2024'

Promotion dates: 26 Jul 2024 – 10 Aug 2024 (referred to as 'promo dates').
20% off is valid for 30 & 60 Min 737 Experiences/Gift Vouchers only (referred to as ‘promo items’).
Promotional price of $59 is also valid for our 30 Min VR Fighter Jet Experience where customers can enjoy a discounted rate upon keying in the promo code (Usual Price: $65).
Applies to in-store purchases, provided code is mentioned during the purchase of promo items within promo dates.
Promotion is not stackable with other offers.
Limited redemptions only.
Flight Experience reserves the right to amend this promotion at any given time. Flight vouchers already purchased before the promotion was amended will be honoured.
Other Flight Experience Terms & Conditions apply.

'DAD2024'

Promotion dates: 1 Jun 2024 – 16 Jun 2024 (referred to as 'promo dates').
20% off is valid for standard 45 & 60 Min 737 Experiences and Gift Vouchers, it is also valid for 45 Min VR Experience and Gift Vouchers only (referred to as ‘promo items’).
Applies to in-store purchases, provided code is mentioned during the purchase of promo items within promo dates.
Promotion is not stackable with other offers.
Limited redemptions only.
Flight Experience reserves the right to amend this promotion at any given time. Flight vouchers already purchased before the promotion was amended will be honoured.
Other Flight Experience Terms & Conditions apply.

'HUAT2024'

Promotion dates: 26 Jan 2024 - 25 Feb 2024 (referred to as 'promo dates').
18% off (referred to as ‘discount’) is valid for standard 30, 45, & 60 Mins 737 Experiences/ gift vouchers and standard 45 Mins VR Experience/ gift vouchers only (referred to as ‘promo items’).
To be eligible for the discount, use promo code 'HUAT2024' at the time of purchase, during promo dates. Promo code is only valid within the promo dates but the booking itself can be made for any date outside of the promo dates (Able to book now and fly on a later date).
For online purchases, promo code must be keyed in at the time of purchase. Requests to include promotional discount after purchase has been made will not be entertained.
For purchases made in store, promo code must be mentioned at the time of purchase. Requests to include promotional discount after purchase has been made will not be entertained.
Promotion is not stackable with other offers.
Flight Experience reserves the right to amend or cancel this promotion at any given time. Flight vouchers already purchased before the promotion was amended or cancelled will be honoured.
Other Flight Experience Terms & Conditions apply.

'SAERO24'

Offer is valid from 1 February 2024 – 15 March 2024.
$50 off (referred to as ‘discount’) is valid for the standard 30 Mins 737 Experience.
Offer is valid for physical and online purchase.
Singapore Airshow 2024 trade pass/public ticket or AeroPerks e-voucher must be produced as verification for purchase.
Promo code must be keyed in for online purchase.
Promo code cannot be used with any other discount or promotion.
No cash equivalent or cash reimbursement in exchange for the promotional offer is allowed.
Tickets are valid for 6 months and non-refundable. The offer is non-transferable to a different Experience package.
Other Flight Experience Terms & Conditions apply.

'HOLIDAY2023'

Promotion dates: 15 Nov 2023 – 31 Dec 2023 (referred to as 'promo dates').
15% off is valid for standard 30, 45 & 60 Min 737 Experiences/ Gift Vouchers and 45 Min VR Experience/ Gift Voucher only (referred to as ‘promo items’).
Applies to in-store purchases, provided code is mentioned during the purchase of promo items within promo dates.
Valid for Bookings and Gift Vouchers purchased until 31st December 2023.
Fly anytime within 6 months from the date of purchase. (Book anytime before the end of December 2023 and fly later - E.g. Purchase a 737 experience on 30 December 2023 to fly on 1 February 2024.)
Promotion is not stackable with other offers.
Limited redemptions only.
Flight Experience reserves the right to amend this promotion at any given time. Flight vouchers already purchased before the promotion was amended will be honoured.
Promo code must be keyed in for online purchases at the time of purchase. Requests to include promotional discount after the purchase is made will not be entertained.
Other Flight Experience Terms & Conditions apply.

'VR Frequent Flyer Pass'

The promotional period for the ‘VR Frequent Flyer Pass' (referred to as ‘promotion’) is on-going.
The promotion is valid for standard VR Experiences & Gift Vouchers only (referred to as ‘promo items’).
‘Free sessions’ will be of the same duration as the purchased session.
Promotion is only valid for non-corporate/ non-event use. It is not to be used for birthday parties or corporate events.
Bookings purchased using the promotion may not be cancelled or refunded, whether partially or in full.
A Frequent Flyer card (for returning customers) or any other form of identification is to be presented to our staff upon arrival to verify the participant(s).
Flight Experience reserves the right to amend or cancel this promotion at any given time. Flight vouchers purchased before the promotion was amended or cancelled will be honoured.
Other Flight Experience Terms & Conditions apply.

'FLYF1'

Promotion dates: 11 Sep 2023 - 24 Sep 2023 (referred to as 'promo dates').
Promotion is valid for standard 30, 45, 60 & 90 Min 737 Experiences only (referred to as ‘promo item’).
Purchase of 30 Min promo item gives free 1 x 15 Min VR Gift Voucher (referred to as ‘free gift’).
Purchase of 45 Min promo item gives free 1 x 30 Min VR Gift Voucher (referred to as ‘free gift’).
Purchase of 60 Min promo item gives free 1 x 45 Min VR Gift Voucher (referred to as ‘free gift’).
Purchase of 90 Min promo item gives free 2 x 30 Min VR Gift Vouchers (referred to as ‘free gift’).
To be eligible for the discount and free gift(s), use promo code 'FLYF1' at the time of purchase, during promo dates.
Applies to in-store purchases, provided code is mentioned during the purchase of promo items within promo dates.
Promotion is not stackable with other offers.
Free gift(s) will be issued in the form of a digital Gift Voucher to the purchaser’s email.
Free gift(s) is/are valid for redemption within 6 months of date of purchase.
Free gift(s) is/are not exchangeable for cash and may not be resold.
Flight Experience reserves the right to amend or cancel this promotion at any given time. Flight vouchers already purchased before the promotion was amended or cancelled will be honoured.
Other Flight Experience Terms & Conditions apply.